Handbook:
Turn Holiday Chaos Into Opportunity

The holiday season brings a rush of private dining and event requests—along with plenty of chaos. Turn Holiday Chaos Into Opportunity: A Checklist for Venues Hosting Events helps restaurants, hotels, and unique venues streamline operations, reduce stress, and maximize revenue during their busiest time of year.

Packed with practical strategies, this guide covers everything from digital booking tools and CRM best practices to guest experience optimization. You’ll also find a clear timeline—spanning four months out to the final weeks—that ensures your team is prepared, your marketing is impactful, and your events run smoothly. With the right planning and tools, holiday season can transform from overwhelming to your most profitable time of year.

In this guide, you'll learn:

How to streamline holiday event operations by going digital to avoid double-bookings, lost details, and inefficiencies.
Ways to build stronger customer relationships using CRM tools to track leads, personalize outreach, and re-engage past guests.
Tactics to elevate the guest experience with faster communication, automated confirmations, and guest-friendly policies.
A step-by-step seasonal checklist that guides venues from early planning to final execution—covering marketing, staffing, décor, and more

“Tripleseat is the single best return on investment of any system I have ever implemented in my 30-year hospitality career.”

Jeff Mould

President at Stoney Creek Hospitality

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"We wanted to create efficiencies for the team, improve customer service and drive sales...Tripleseat ticks all the boxes."

Phil Nankivell

Events Consultant at Louie London UK

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"I could not recommend Tripleseat highly enough. It's a tool that has proven itself over and over again across the ranks of the company...and has totally transformed the kind of business we are able to do."

Ginny Cook

Director of Events, Programming and Partnerships at Land & Sea Dept.